Support

Customer Support 

Go to the specific service listed below to obtain support or contact information:

Video Relay Service (VRS)/ Video Remote Interpreting (VRI)

  • Videophone: (866) 370-2290
  • Email: FedVRShelp@sprint.com
  • Voice: (888) 215-4299
  • Hours: Monday- Friday: 7 AM-11 PM ET (including Federal holidays)
  • Weekend Hours: 10 AM-11 PM ET
  • Holiday Hours: 10 AM-7 PM ET (New Year's Day, Memorial Day, Independence Day, Thanksgiving, Labor Day and Christmas)

Captioned Telephone (CapTel)

  • Voice- English: (888) 269-7477
  • Voz-Espanol (866) 670-9134
  • TTY: (800) 482-2424
  • Fax: (608) 204-6167
  • Email: captel@captel.com
  • Hours: 24 hours a day, 7 days a week, excluding holidays

Relay Conference Captioning (RCC)

Scheduling Department

Technical Department

  • Phone: (800) 590-4203
  • Email: help@captiontext.com
  • Hours: Monday to Friday: 24 hours, Saturday & Sunday: 8 AM to 6 PM (U.S. Time Zones)

TTY/ASCII/Voice/Spanish/Speech-to-Speech/IP Relay