Relay Conference Captioning (RCC)

What is RCC?

Federal Relay Conference Captioning (FedRCC) is an Internet-based technology that can revolutionize the way you join and participate in teleconference calls. Anyone who has access to the Internet can use

Relay Conference Captioning (RCC) service is available to Federal Deaf and Hard of Hearing employees who work for agencies that have a Task Order with Sprint. The service allows these employees to participate in meetings (in-person or remote), phone calls, videoconferences and multi-party teleconference calls on a functionally equivalent basis. 

RCC uses the same high-quality captioners that provide closed captioning for live television, news, sports and weather to deliver live, real-time text streamed to an Internet-connected computer, mobile device or tablet anywhere in the world.

Other great features of RCC include:

  • Background Color, Text Color and Size Options
  • Text transcript available at the end of a teleconference call
  • Online Customer Support and Federal RCC Customer Service
  • New features are continually being developed

Hours of Operation

FedRCC is available from 8 a.m. to 6 p.m. local time, Monday through Friday (including Federal holidays).

Requests to use FedRCC must be made at least 12 hours in advance. Requests received with less than 12 hours advance notice will be covered using our best efforts, but cannot be guaranteed.

Note: To see a demo of FedRCC, go to and click on the "View the Demo" link.

Scheduling Your FedRCC Teleconference Call

Currently, all FedRCC calls are scheduled using an online ordering system at and click "Book and event now."

  1. Secure a teleconference/audio bridge from your telecommunication provider.
  2. Complete the ordering form including date, time and conference call number.

Scheduling Support E-Mail

Technical Requirements for FedRCC

FedRCC service is optimized for Internet Explorer 5.5 or greater with cookies and JavaScript enabled.

Screen resolution should be 800 x 600 minimum and we recommend 1024 x 768 or higher. Do you need to change your screen resolution setting for better performance? Please reference your screen manufacturer's directions for modifying your resolution settings.

RCC does not work with Netscape Navigator. Please use Microsoft Internet Explorer as your Web browser to view the streaming text captions.

Technical Support E-Mail

Mobile service on the Go!

Federal employees who rely heavily on teleconferencing as a normal course of business will now have the ability to access the Federal RCC–Mobile service from any location that has wireless coverage using supported wireless devices. This service is accessible over any wireless network and can be accessed at from the internet browser on select mobile devices, including BlackBerry® Smartphones and Windows™ enabled Smartphones. Users will still register for a captioned event by accessing the site.

For more information, download this flyer.