Tips for using RCC

Tips for using RCC

For best RCC results, use the following “Tips” to help manage your meetings:

  • Participants are encouraged to speak into a microphone or speakerphone to eliminate low volume, multiple speakers and possibly background noise.

  • Ask speakers to identify themselves before they speak. This will ensure that participants who are utilizing the RCC service are aware of who is speaking at all times during a meeting.

  • Ask speakers to clearly enunciate and speak into the telephone or microphone (especially when using a polycom or conference speaker).

  • Ask speakers to take turns speaking (one person at a time) so that the captioner is able to capture everything that is being said.

  • Ensure that all non-speaking participants have their phones on mute.

  • In Q&A sessions, ask speakers to repeat questions from participants prior to answering participant questions.

  • Reduce background noise such as paper shuffling, moving of the speakerphone, rustling of snacks, etc.

  • Ensure that any video or presentation is played near enough to the telephone or microphone that the captioner can hear the audio.

  • Email conference call information (such as participants’ names, agenda and preparation material that may apply: acronyms, PowerPoints and/or key terms) to RCC@sprint.com, along with Event ID number found in confirmation email.  This will assist the captioner to accurately support the communication and captioning efforts during your RCC event.

  • For technical or captioning issues during an event, please email RCC@sprint.com or call 833-250-2784  in order to troubleshoot real-time and ensure captions are received.

We hope that these tips are helpful to you! If you have any additional tips that would benefit Federal Relay RCC customers, or if you would like to share your own experiences, please send an email to federalrelay@sprint.com.