Speech to Speech (STS)
Federal Relay Service (FedRelay)
The Federal Relay Service (FedRelay) is a federal government telecommunications service, which enables federal employees who are deaf, hard-of-hearing, deaf/blind, or have speech disabilities equal communication access. Using FedRelay, federal employees may conduct official duties. The FedRelay also allows the general public to conduct business with the federal government and its agencies. Calls are relayed using specially trained Communications Assistants (CA). The CA simply acts as a transparent conduit for the transmittal of information. The FedRelay is accessible domestically (50 states as well as Puerto Rico, the Virgin Islands, Guam, and the District of Columbia) 24 hours a day, 7 days a week, 365 days a year (including federal holidays).
All calls are strictly confidential and no records of conversations are maintained.
Toll-Free and Toll Access Numbers for Federal Relay are:
- (800) 877-8339 TTY / ASCII (American Standard Code For Information Interchange)
- (877) 877-6280 VCO (Voice Carry Over)
- (877) 877-8982 Speech-to-Speech
- (800) 845-6136 Spanish
- (800) 877-0996 Customer Service (Voice/TTY, ASCII and Spanish)
- (866) 377-8642 Voice
- (866) 893-8340 TeleBraille
From non-domestic locations the number is (605) 331-4923.